2019 Mercedes-Benz Metris Review
zzdcar' Expert Review
byMark TakahashiCorrespondentMark Takahashi has worked in the automotive industry since 2001. He has written thousands of car-related articles and tested and reviewed hundreds of vehicles over the course of his career. Mark has also contributed to Motor Trend, Auto Aficionado, Chevy High Performance and several motorcycle magazines in various roles. Mark is also a juror on the North American Car, Truck and Utility Vehicle of the Year Awards and can be seen regularly on the zzdcar YouTube channel and sometimes representing the company in media interviews.
What's new
The Mercedes-Benz Metris is unchanged for 2019Part of the first Metris generation introduced for 2016If there's a Goldilocks zone for work vans, the 2019 Mercedes-Benz Metris may have found that "just-right" size. It's slightly larger than its main small-van rivals, but it's not as big as a traditional full-size van. The result is a maneuverable vehicle for navigating dense metropolitan streets that can still carry a surprising amount of people or cargo.
Cost to DriveCost to drive estimates for the 2019 Mercedes-Benz Metris Worker Cargo 3dr Minivan (2.0L 4cyl Turbo 7A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $3.78 per gallon for premium unleaded in North Dakota.
Monthly estimates based on costs in North Dakota$211/mo for Metris Worker Cargo
Metris Worker Cargo
Worker Cargo 3dr Minivan (2.0L 4cyl Turbo 7A) - $26,570 MSRPWorker Passenger 4dr Minivan (2.0L 4cyl Turbo 7A) - $30,650 MSRP126" WB Cargo 3dr Minivan (2.0L 4cyl Turbo 7A) - $30,700 MSRP135" WB Cargo 3dr Minivan (2.0L 4cyl Turbo 7A) - $31,200 MSRPPassenger 4dr Minivan (2.0L 4cyl Turbo 7A) (Most Popular) - $34,800 MSRP
vs
$203/mo
Avg. Large Minivan
If you're hauling people, the Metris Passenger has up to eight seats. For mobile services, goods and delivery, the Metris Cargo and its blank-slate interior have all the flexibility you need. For even more versatility, the Cargo is also available in a long-wheelbase version. The Metris is rather expensive for the class, but there is a Worker version that shaves about $4,000 off the as-new MSRP in exchange for fewer features and customization possibilities. Overall, we like the Metris and recommend it highly for commercial users.
zzdcar' Expert Rating
7.6 / 10
Trim tested
Each vehicle typically comes in multiple versions that are fundamentally similar. The ratings in this review are based on our full test of the Mercedes-Benz Metris Cargo (turbo 2.0L inline-4 | 7-speed automatic | FWD).
Scorecard
Overall | 7.6 / 10 |
Driving | 8.0 |
Comfort | 7.0 |
Interior | 7.5 |
Utility | 9.0 |
Technology | 7.0 |
Driving
8.0The Metris is easily the top performer in its class, with a strong engine, a smooth-shifting transmission and impressive brakes. It handles well, too.
Acceleration
8.0The turbocharged 2.0-liter engine is energetic compared to what you'll find in other small cargo vans. Our test Metris zipped from 0 to 60 mph in a quick 7.9 seconds. The seven-speed automatic offers Comfort, Eco and Manual shift modes.
Braking
8.0During everyday driving, the Metris' brake pedal is progressive and easy to modulate. In our panic-braking test, the 4,200-pound Metris stopped from 60 mph in 119 feet, the best stopping distance in the segment.
Steering
8.0The precise steering imbues this van with some nice qualities. It feels nimble around town and stable on the highway. We just wish the hard and seemingly unfinished plastic of the steering wheel was more pleasant to grip.
Handling
8.0We don't set our handling expectations very high for cargo vans like the Metris. But the Metris is far from sloppy and even somewhat fun to wheel around, which makes city driving much less of a chore.
Drivability
8.0The engine is responsive, and the transmission downshifts quickly to help slow the van smoothly to a stop. The optional auto stop-start system operates seamlessly in the background. Crosswinds are noticeable despite the load-adaptive stability control with Crosswind Assist.
Comfort
7.0Road and tire noise is pervasive on the freeway. Around town it's more forgivable. Comfort is otherwise commendable. The manually adjustable seats are comfortable enough for longer stints, the ride is agreeable, and the climate controls are easy to operate.
Seat comfort
8.0Considering the simplicity of the driver's seat, it is surprisingly comfortable. There's a decent amount of lateral support for a cargo van. The basic manual seat adjustments, however, don't offer much personalization.
Ride comfort
8.0The Metris is a fairly comfortable cruiser and handles road imperfections, both large and small, without complaint. We noticed little difference in ride quality between driving the van empty versus driving it filled with several hundred pounds of equipment.
Noise & vibration
6.0As might be expected, the empty cargo area booms and rattles with road and tire noise. A thin floor and thin walls are to blame. In the wind, the Metris whooshes like a washing machine filling with water. Fill the space with gear, and the drone diminishes considerably but not completely.
Climate control
8.0Our test van was equipped with an optional automatic air-conditioning feature. Set the dial to a given temperature and lock the car. At unlock, the air conditioning cools the cabin in anticipation of your arrival without using the engine. The climate controls themselves are simple to use.
Interior
7.5Most people will find it easy to climb into and out of this van. But there are seating position limitations once behind the wheel. Headroom and elbow room are ample. As can be expected in the Cargo model, the lack of windows reduces outward visibility, even with the available rearview camera.
Ease of use
8.0The Metris uses switches we've seen in past Mercedes products, so most controls are straightforward and easy to use. The dials simplify functions where possible, though it could be argued that there are too many buttons alongside the navigation screen. All of the controls are easy to reach.
Getting in/getting out
8.0The step-in height for this van is just 18.5 inches, which means that is as high as you have to lift a foot to get in. That puts the seat bottom at just the right height to slide in and out easily. The flat seat cushions help even more.
Driving position
7.0The seat-to-steering-wheel position will be awkward for some drivers, and the manual seat adjustments don't afford a ton of adjustment. The steering wheel tilts, but without the benefit of a telescopic adjustment, there is little opportunity to adjust the seat to your exact liking.
Roominess
8.0The two front seats are the only obstacles to a completely open interior, so roominess is not a problem. There's plenty of headroom and elbow room up front. If there is anything we'd like more of, it's legroom. A somewhat long dashboard and tall windshield add a sense of spaciousness for front passengers.
Visibility
6.5The Metris Cargo is a panel van, which means no windows and poor visibility. A rearview camera is optional, but it's aimed too low, providing a visible range from the bumper to a few feet behind it. The front pillars are wide and create blind spots, an issue especially evident when turning.
Quality
8.0Our Metris test van appeared well-built inside and out. We heard no squeaks or rattles aside from those inherent, and acceptable, in a vehicle built without soundproofing in mind. Frequently touched surfaces were of smooth material except for the rough-finished steering wheel.
Utility
9.0Many features are available at an additional cost to customize the cargo area, though small-item storage is limited. The same can be said for other cargo-specific vans. Overall, it's a very capable van for hauling and getting work done. In the area of utility, the Metris is as capable as its peers.
Small-item storage
7.0Small-item storage is limited for front passengers. There are two in-dash bins, two cupholders and clipboard-size cutouts on top of the dashboard.
Cargo space
8.0The Metris offers cargo area features such as variable cargo tie-down positions, partitions and LED lighting. Its 186 cubic feet of cargo volume rises slightly on the extended-wheelbase version to 199 cubic feet. You can get a rear liftgate or swing-out rear cargo doors that open 270 degrees.
Towing
10.0The Metris Cargo has a 5,000-pound towing capacity. There isn't another van in this segment that comes close. It is also prewired for trailer use. A trailer hitch is sold as optional equipment.
Hauling
10.0The Metris Cargo has a 2,425-pound payload capacity, which is considerably more than what you get from other small vans. It also has a best-in-class gross vehicle weight rating (GVWR) of 6,614 pounds.
Technology
7.0There is just enough technology in the Metris to get by. Nothing is cutting-edge. But for a workhorse cargo van, the Metris has about everything you'll need.
Audio & navigation
7.0The Metris Cargo covers the basics: a 5.8-inch navigation screen, AM/FM radio, a USB port and an auxiliary jack. The navigation functionality is of entry-level quality but feels sufficient in this application. The same can be said of the five-speaker audio system up front.
Smartphone integration
7.0Bluetooth is standard in the Metris. Phone pairing is fairly logical, and it is easy enough to use the hands-free feature without too much distraction from the road.
Voice control
6.0Our test vehicle did not have voice controls. Navigation voice controls are an option through the Multi-Function Wheel package, but they do not work for phone controls. Phone-based features such as Siri can be used as a workaround.
Which Metris does zzdcar recommend?
Selecting the right Mercedes-Benz Metris will depend entirely on what you plan to use it for. If you're planning on transporting people, the Passenger model, with up to an eight-passenger capacity, is your pick. If you're in the goods or mobile services industry, the flexible Cargo variant is for you. The Worker submodels will save you about $4,000 and come with far fewer available options, making it the budget-conscious choice.
2019 Mercedes-Benz Metris models
The 2019 Mercedes-Benz Metris is available in four versions and can be outfitted for cargo duty (with a completely open space behind the front bucket seats) or as a five-, seven- or eight-seat passenger van. The Metris Cargo is the one with an expansive cargo area, while the Passenger fills that space with two rows of seating. There are also Worker Cargo and Worker Passenger versions that cost less than their non-Worker counterparts in exchange for a shorter list of available features. An extended-wheelbase version is offered for the Metris Cargo only.
Powering the Metris is a turbocharged 2.0-liter four-cylinder engine (208 horsepower, 258 pound-feet of torque) that drives the rear wheels through a seven-speed automatic transmission. Standard features include 17-inch steel wheels, automatic headlights, remote locking and unlocking, air conditioning, wheel-mounted shift paddles, Bluetooth, and a five-speaker audio system with a USB port.
Some additional standard features depend on which Metris you buy. A 5.8-inch color screen is included on standard models and optional on Worker models, which otherwise come with a simple monochrome display. Passenger and Worker Passenger models also get a rearview mirror, rear air conditioning and a nine-speaker audio system. All Metris vans have sliding rear doors. Farther back, you'll find 270-degree swing-out rear cargo doors standard on the Metris Cargo. All others get 180-degree rear cargo doors.
The list of available option packages for Worker Cargo is relatively short. You can get the Convenience package (automatic wipers, heated mirrors, a rearview camera, cruise control, the color display, and LED cargo area lighting) and the Utility package (Convenience package plus roof rails, a rearview mirror, a leather-wrapped multifunction steering wheel, a driver information display, a heated rear window, blind-spot monitoring, rails on the cargo floor and sides, and tie-downs).
On the Worker Passenger, there's also the Appearance package (Convenience package plus alloy wheels, body-colored bumpers, roof rails, a rear liftgate instead of the swing-out cargo doors, a heated rear window, and simulated leather upholstery) and Comfort package (all contents of the Utility and Appearance packages plus power-sliding rear doors).
Options are broken apart into more cost-effective packages in the Cargo and Passenger models, allowing buyers to mix and match the features they want. Notable combinations include the Cold Weather package (heated front seats, a heated windshield washer system and an upgraded heater), the Premium Safety with Parktronic package (Utility package plus lane departure warning, forward collision warning, parking sensors and automated parallel parking), and the Driver Comfort package (a comfort-tuned suspension and upgraded seats with lumbar support).
Many of the options listed above are offered as stand-alone choices, as are a trailer hitch, rear privacy glass, chrome interior trim and a backup alarm. Mercedes' MasterUpfitter program allows buyers to further customize Metris Cargo vans to their business needs.
2019 Metris Highlights
Trim: Worker CargoWorker Passenger126" WB Cargo135" WB CargoPassengerWorker Cargo
Base MSRP | $26,570 |
---|---|
Engine Type | Gas |
Combined MPG | 22 MPG |
Cost to Drive | $211/month |
Seating | 2 seats |
Cargo Capacity All Seats In Place | 183.0 cu.ft. |
Drivetrain | rear wheel drive |
Warranty | 3 years / 36,000 miles |
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