zzdcar
Home
/
Reviews
/
Wrenching
/
Customer Says Dealership Borrowed Then Wrecked Brand New WRX
Customer Says Dealership Borrowed Then Wrecked Brand New WRX-April 2024
2024-02-19 EST 22:13:43

Theis a fantastic hoon machine, but it must be kept in the right hands. One brand new owner says he took his car into the dealer for check-engine light and an easy repair only to have someone there "borrow" the car to take it to class and then wreck it.

The owner posted his tale along with pictures of the damage on the

I had my new WRX with 1300 miles throw a CEL. Code scanner says P0390 & P0391. I'm concerned. It's brand new, I broke it in according to the manual. I take good care of it.

I take the car to Adventure Subaru in Mentor , OH. I speak with a service adviser, REDACTED. It's been there since Friday. I FB message him today to ask the status of my car. He tells me he needs to have a tech take my car home overnight for testing and that it is ok with Subaru and my warranty. I get a call an hour later from him stating that he hit a deer. As far as I know he is not a mechanic, just a service rep. Why is he driving my car?

Then I go to the dealer and talk to the GM, Scott . He says that MY insurance will need to handle the claim as it was a deer strike.

I go around back of the dealer to take pictures of my car and I notice that it is in an uncontrolled parking lot and unlocked. The front end is heavily damaged as shown in the video. Then I notice there are college books on the passenger side floorboard. It seems my car became the service advisor's commuter toy. I have admissions from the service adviser and the management that he was on his way to class when he crashed my car.

I was at first promised to be put in a new car, but the owner is now stonewalling and saying they "might" be able to help me with a trade in. I feel like if I don't get my story out they are going to get away with screwing me.

The owner even takes a video of the damage in addition to the evidence that he claims is the service advisor's college books in the car.

In addition to all that, he also did some detective work and was able to screen capture what looks to be court records that reveal a less than responsible driving history on the part of the service advisor.

This isn't the first time a dealership has had things go awry when attempting to fix a customer's car. Just recently we had a story about a that was driven at over 100 mph.

Once the story started to gain traction (the story and in the forums), the owner of the dealership apparently. Good to know there are dealerships that will do the right thing.

Comments
Welcome to zzdcar comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
Wrenching
Feast Your Tired Eyes On Some Unrelenting Car Repair Horrors
Feast Your Tired Eyes On Some Unrelenting Car Repair Horrors
It’s the end of the day on a Friday. Whether we’re at work or not, your brain is probably elsewhere. So, rather than stare at your inbox, or a spreadsheet or whatever, why not stare into the abyss of this Just Rolled In video, where a guy with an...
Apr 21, 2025
This Restomod 1956 Hyster Forklift Is Certified Fresh
This Restomod 1956 Hyster Forklift Is Certified Fresh
It’s one thing for you to be forklift certified, but it’s quite another thing for your forklift to be certified badass. Most of the forklifts I’ve used at jobs have been unreliable, smelly monstrosities that have been repaired by . This restomod Hyster is definitely not like that. What’s...
Apr 21, 2025
Update: I'm Still Burning Money
Update: I'm Still Burning Money
When I I’d just picked it up from having Subaru BRZ/Toyota 86 front and rear subframes grafted into its crumbling body. When the car came back to me in May, the clock started ticking. I had until mid-September to get the engine and transmission mounted in the car, clean...
Apr 21, 2025
Crappy Jack Stands Can Kill You, But Which Ones Are Safe?
Crappy Jack Stands Can Kill You, But Which Ones Are Safe?
Everyone who has worked on their own car has likely heard approximately one million times that you should and that it’s only safe once that vehicle is resting securely on jack stands. ? Given how relatively simple jack stands are and the fact that they have to do one job...
Apr 21, 2025
I Ordered A Carbon-Fiber Roof For My Porsche 996 Turbo And I Might Throw Up A Little
I Ordered A Carbon-Fiber Roof For My Porsche 996 Turbo And I Might Throw Up A Little
I bought maybe the cheapest Porsche 996 Turbo—that’s right, —on the market a year ago, and I’ve mostly been happily stacking miles on the odometer since then. I have been working on making the car my own with a period-correct set of wheels, some extra carbon trim, and a...
Apr 21, 2025
Can You Solve The Mystery Of A Chevy Silverado HD That Kept Blowing Fuse Blocks?
Can You Solve The Mystery Of A Chevy Silverado HD That Kept Blowing Fuse Blocks?
Owners of old are to getting stranded and having to wait for a tow, but drift car driver was caught off-guard when the that tows his mysteriously broke down. The pickup refused to start when and his family were at a drift competition in Englishtown, New Jersey, and their...
Apr 21, 2025
Copyright 2023-2025 - www.zzdcar.com All Rights Reserved